Job Description

Millennium Hotels and Resorts is seeking a motivated and detail-oriented Housekeeping Manager to join our team and enhance the guest experience at our prestigious properties. The Housekeeping Manager will support the Director of Housekeeping in leading the housekeeping department, ensuring the highest standards of cleanliness and comfort are consistently maintained across all guest rooms and public areas.

In this role, you will play a key role in supervising housekeeping staff, coordinating daily operations, and implementing housekeeping procedures that uphold our commitment to quality and guest satisfaction. Your leadership skills, eye for detail, and dedication to excellence will contribute to a clean and welcoming environment for both guests and team members.

KEY RESPONSIBILITIES

• Assist the Director of Housekeeping in training, supervising, and evaluating housekeeping staff.
• Ensure all guest rooms, corridors, and public areas are cleaned and maintained to the highest standards.
• Conduct inspections of rooms and public areas to ensure compliance with cleanliness and appearance standards.
• Coordinate and schedule daily cleaning assignments and staff rotations.
• Manage inventory of cleaning supplies and equipment and ensure proper utilization.
• Handle guest inquiries and complaints related to housekeeping services and prioritize resolutions.
• Implement and maintain safety and sanitation procedures in accordance with hotel standards.
• Assist in preparing budgets and controlling expenses to meet financial goals.
• Support the development and implementation of departmental training programs.
• Act as the Director of Housekeeping in their absence.

About us:

The historic Millennium Biltmore Hotel has been a legendary Los Angeles landmark since 1923. With exquisite Spanish-Italian Renaissance architecture, including stunning hand-painted ceilings, its rich history is most noted for its connection with the Oscars - the founding banquet for the Academy of Motion Picture Arts and Sciences was held in the Crystal Ballroom in 1927, where the original "Oscar" statuette was sketched on a Biltmore napkin, and eight Academy Awards banquets were held in the Biltmore Bowl during the '30s and '40s. This iconic hotel has also been and continues to be featured on many Hollywood films, TV shows and music videos. The hotel has 70,000 square feet of flexible function space and 683 modern guest rooms in including 60 suites. Conveniently located in the heart of the Financial District, in a vibrant part of downtown Los Angeles, and only steps from Angel’s Flight, a unique funicular railway experience providing a great view of the area, as well as other noteworthy landmarks including the Brockman Building, Ernst and Young Plaza, the Fine Arts Building and Los Angeles Public Library.

The salary range for this position is $70,304.00. This is the pay for this position that the Biltmore Los Angeles reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Requirements

• High school diploma or equivalent; Bachelor's degree in hospitality or related field preferred.
• Previous experience in housekeeping management or supervisory role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent attention to detail and ability to maintain high cleanliness standards.
• Proficient in housekeeping operations and best practices.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer skills for managing staff schedules and inventory.
• Flexibility to work varying shifts, including weekends and holidays.
• Knowledge of safety and sanitation procedures in the hospitality industry is a plus.

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