Medical Receptionist Job at Revel Staffing, Chicago, IL

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  • Revel Staffing
  • Chicago, IL

Job Description

A fast-paced medical office is seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our patient care team. This role is one of the first points of contact for patients, helping ensure a smooth check-in/check-out process while delivering exceptional customer service.

Key Responsibilities

  • Greet, check in, and check out patients with professionalism and accuracy

  • Schedule appointments and update patient profile information in the EMR system

  • Verify insurance using phone or online tools and collect copays

  • Answer phone calls, take messages, and direct inquiries appropriately

  • Maintain patient confidentiality and ensure all documentation is complete

  • Escort patients to exam rooms when necessary

  • Prepare and print forms needed for patient visits

  • Assist with follow-up appointments and referral scheduling

  • Support providers by identifying HEDIS-related needs for scheduled patients

  • Present patient satisfaction surveys and escalate service issues when needed

  • Participate in daily/weekly team huddles to discuss patient needs

  • Perform general administrative duties including faxing, emailing, scanning, and record updates

  • Maintain a clean, organized reception area

  • Provide superior service and build trust with every patient interaction

Required Qualifications

  • High School Diploma or equivalent

  • MediClear Certification or equivalent HIPAA/Privacy training required

  • Minimum 1 year experience in a medical office, clinic, or similar patient-facing environment

  • Strong computer skills including EMR experience and basic IT system familiarity

  • Excellent verbal and written communication skills

  • High attention to detail with strong organizational abilities

  • Strong customer service mindset and ability to stay calm under pressure

  • Ability to multitask and handle a steady flow of patients

  • Fluent in spoken and written English

Preferred Qualifications

  • Medical Assistant education or certification (not required)

  • BLS for Healthcare Providers

  • Proficiency in Microsoft Office (Excel, Word, Outlook)

Skills Needed for Success

  • Positive, professional attitude

  • Strong listening and interpersonal skills

  • Ability to work efficiently in a team-oriented environment

  • Ability to deliver accurate documentation and maintain compliance standards

  • Comfortable with fast-paced clinical operations

Job Tags

Full time, Work at office

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