Midtown is seeking a Full-time bilingual French/English Member Support Representative to handle member inquiries and support the technical aspects of customer service in a fast ‑paced call center environment.
*Candidates must be local to the Chicagoland area
The Member Support team is based at our Chicago headquarters (3611 N Kedzie Ave.) and provides support for all club locations.
After the training period, this role follows a hybrid work ‑ from ‑ home schedule and requires in ‑ office work at the Chicago headquarters two days per week on Monday and Tuesday.
Availability to work a flexible schedule, including evenings, weekends, and some holidays, is required.
Compensation: $26.50 per hour
Benefits: Please refer to for additional benefits and perks offered by Midtown for our full and part time associates.
About Our Company
We work at Midtown to inspire people to transform their lives—and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization.
The Position
At Midtown, our promise is to inspire our members to transform their lives. To deliver on that promise Midtown believes in putting the customer at the center of every decision that we make. Our Customer Support Representatives lead the way by serving as the direct line of communication. As the Customer Support Representative, you will be responsible for providing a positive and easy member experience.
You will love this job if:
You are strong at collaborating and bringing people together. You listen intently and communicate clearly. You create a positive and professional experience in every interaction. You get excited when you receive or see great service.
As Customer Support Representative, you will:
Maintain a positive, empathetic, and professional attitude toward members while handling phone calls and written correspondence.
Follow up on and complete member requests accurately and within established timelines.
Close the loop with members across multiple communication channels.
Acknowledge, document, and appropriately escalate member complaints.
Develop a thorough understanding of products and services to effectively answer member questions.
Process membership change requests and assist members with bookings.
Conduct routine outreach and follow-up with customers who have delinquent accounts to collect outstanding balances.
Maintain accurate records of customer interactions, transactions, comments, and complaints.
Assist with the training and onboarding of Member Support Representatives.
Troubleshoot common workflow and process issues.
Collaborate with team members and other departments to identify and implement appropriate solutions.
Experience Requirements
Minimum of four years of customer service experience.
Bilingual proficiency in English and French , both written and verbal.
Proficient in learning and using computer applications and software; experience with HubSpot or CSI Spectrum is a plus.
Willingness and ability to handle a high volume of calls, emails, and support tickets on a daily basis.
High school diploma, GED, or equivalent required.
Actively demonstrate our key employee core values of being kind, winning together, passionate about helping others, and better than yesterday.
Ability to remain positive, professional, and solution ‑ focused in all situations.
Strong attentiveness and patience when managing complex or challenging cases.
Proven dedication to ongoing personal development and process improvement.
Passion for working as part of a collaborative and supportive customer service team.
Associate Benefits
Members of the Midtown team receive:
· Complimentary club membership
· Discounts on Midtown products and services
· Access to hundreds of free courses for professional development
· Health insurance for eligible full-time associates (30+ hours a week)
· And more
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.
...Field Service Engineer Greenville, SC Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next...
...Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for...
...Job Summary The Associate Director, Quality Operations will lead initiatives that... ...risk management practices, and optimize global quality system processes across a global... ...Recruiting Fraud Scams At Otsuka we take security and protection of your personal...
Position OverviewThe Endoscopy Demo Coordinator Specialist is the logistical focal point of accountability for all medical device demo distribution and status. This role is pivotal in ensuring the highest levels of customer satisfaction to our direct sales representatives...
...Media & PR Relations Intern Location: ONSITE / IN-OFFICE NYC / HYBRID Internship Duration: 6 MONTHS Department: Marketing Operations Type: Internship | Part-Time or Full-Time | Paid or Academic Credit Immediate Openings Only:Please note that this...