IT System Administrator Job at Intelligent Technical Solutions, Troy, MI

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  • Intelligent Technical Solutions
  • Troy, MI

Job Description

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator . We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Server issues of any kind.
  • Basic and intermediate networking issues.
  • Escalation point for technicians.

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications:

  • Willing to work full-time on-site, either at the company office or client locations as required.
  • Experience with Windows and Mac OS troubleshooting.
  • Experience with Server 2016 through 2025.
  • Experience with VMWare and Hyper V Virtualization.
  • Experience supporting M365 and Azure.
  • Minimum of three years experience in IT Support or a similar role.
  • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
  • Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
  • Active Server Certifications are preferred.
  • Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's:

  • Utilization: The percentage of time that you are on the clock and billing time to client tickets.
  • CSAT: Scores filled out by clients using the rating system in tickets.
  • Quality Score: Assessments performed by the training and quality team.
  • First-touch closed: Each ticket that is completed with only one time entry contributes to this number.

Compensation:

  • Pay rate ranges from $26.22/hour up to $33.05/hour and may vary by experience and location.

Benefits:

  • Benefits
  • Medical Insurance Plan
  • Dental & Vision
  • Life Insurance
  • Disability Coverage
  • Paid Time Off (starts at 15 days per year)
  • Maternity/Paternity Leave
  • Paid US Holiday
  • Retirement Plan
  • Salary Advancement/Loan
  • Health & Wellness Program
  • Company-paid training and certification
  • Supplemental Life Insurance (Employee-paid)
  • Supplemental Health Plans (Employee-paid)

Job Tags

Full time, Weekend work

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