Job Description

Who We Are 

Xnurta, powered by SparkX, is an AI-powered ad management platform for brands, sellers and agencies, on Amazon and beyond. We deliver exceptional advertising performance through AI-powered ad technology, advanced analytics and expert services that give advertisers unparalleled advantages. Our technology enables both advertisers and our own experts to create customized advertising programs that consistently increases sales, saves time in campaign creation and optimization, and delivers consistent campaign performance. By providing advertisers with flexibility and transparency in how they want to utilize the best of AI and human intelligence, we empower them to customize the level of automation and granularity of their advertising strategies.

Our Values 

Our core values are the foundation of our culture and the driving force behind our innovative approach to retail media advertising. 

Humble Excellence : Humility is the cornerstone of excellence. We emphasize respect for clients and stakeholders, aiming to educate, serve and foster strong relationships. 

Always Learning Mindset : Continuous adaptation and a growth mindset are crucial to our team, as there’s always more to learn and new ways to innovate. 

Extreme Accountability : Everyone is expected to take full ownership, ensuring communication of any obstacles while delivering results. 

Diverse Thinking : While expertise in Amazon Ads is valued, we also prioritize diversity in experiences, including backgrounds from brand, agency, tech and other industries. 

Customer Obsession : A relentless commitment to understanding and prioritizing our clients' needs, ensuring exceptional service and value at every touchpoint to drive innovation and foster loyalty. 

Position Overview 

We are seeking a Systems Administrator to own and manage our company’s core technology systems and SaaS infrastructure. This role will serve as the primary IT resource for the organization, responsible for maintaining, securing, and optimizing platforms such as Google Workspace, Microsoft 365, HubSpot, and other critical business tools. 

While this role will operate as the main IT administrator for the company, the Systems Administrator will collaborate with and receive support from our China-based IT team on technical initiatives, troubleshooting, and system management when needed. 

The ideal candidate is proactive, highly organized, and comfortable managing IT operations while partnering with a distributed technical team. 

This position primarily operates in the Pacific Time Zone (PST) but requires flexibility to collaborate with team members across other time zones. 

Key Responsibilities 

Systems Administration 

• Manage and maintain core SaaS platforms including Google Workspace, Microsoft 365, HubSpot, and other internal systems 
• Administer user provisioning, deprovisioning, permissions, and access management 
• Maintain system security policies including MFA, SSO, and identity management 
• Monitor system performance, uptime, and usage across platforms 

IT Operations & Support 

• Provide Tier 1–3 technical support for internal employees 
• Troubleshoot issues related to user accounts, email systems, collaboration tools, and SaaS integrations 
• Maintain IT documentation, system architecture, and internal knowledge base 
• Manage employee IT onboarding/offboarding processes and device provisioning 

Security & Compliance 

• Implement and maintain security best practices across SaaS systems 
• Manage identity providers, authentication systems, and access controls 
• Conduct periodic security reviews and audits 
• Support compliance initiatives and internal security policies 

Automation & Optimization 

• Improve workflows through automation, integrations, and system configuration 
• Evaluate and recommend tools that improve productivity, security, and operational efficiency 
• Maintain integrations between platforms (CRM, email, productivity tools, etc.) 

Vendor & Tool Management 

• Serve as the primary point of contact for SaaS vendors and technical partners 
• Manage software licenses and subscriptions 
• Track system costs and recommend optimizations 

Cross-Team Collaboration 

• Partner with our China-based IT team on system maintenance, troubleshooting, and infrastructure initiatives 
• Coordinate across teams to ensure systems are properly supported across global operations 
• Escalate complex technical issues when necessary and collaborate on solutions 

Qualifications 

• 4+ years of experience in IT Systems Administration or IT Operations 
• Experience administering Google Workspace and Microsoft 365 
• Experience managing SaaS platforms such as HubSpot, Slack, Zoom, or similar 
• Strong understanding of identity management, SSO, and MFA 
• Experience supporting remote or distributed teams 
• Ability to work independently while collaborating with a global IT team 
• Experience with Okta, Azure AD, or other identity providers 
• Familiarity with device management tools (MDM) 
• Experience with SaaS integrations and automation tools 
• Knowledge of security best practices and compliance frameworks 
• Experience supporting fast-growing startups 
• Fluency in Mandarin is preferred

What We Offer 

Competitive salary and benefits package. 

A supportive and inclusive work environment. 

Unlimited PTO

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