Inside Sales Representative Job at The Rubber Group, Rochester, NH

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  • The Rubber Group
  • Rochester, NH

Job Description

We are hiring a full time Inside Sales Representive at our Rochester, NH location. This role is Hybrid

To apply- On Indeed or email me at: tthibault@rubber-group.com

Position Summary:

The Inside Sales Representative is responsible for managing inbound and outbound sales activities to drive revenue growth, support key accounts, and ensure a high-quality customer experience. This role is critical in qualifying leads, generating quotes, closing smaller orders, and working closely with the outside sales and operations teams.

Essential/Primary Duties & Responsibilities:

  • · Follow all company safety polices
  • · Respond promptly to inbound inquiries (phone, email, web) and work with the team to qualify leads.
  • · Generate quotes, process orders, and manage communication through to close.
  • · Proactively reach out to dormant accounts, upsell/cross-sell existing customers.
  • · Maintain accurate CRM records and update deal, customer info, and activities.
  • · Coordinate with operations, engineering, and customer service for order fulfillment and technical information.
  • · Support outside sales reps with account intelligence, appointment setting, and inside coordination.
  • · Track and achieve daily/weekly activity goals (calls, emails, quotes, closes).
  • · Monitor customer satisfaction and resolve issues or route them appropriately.
  • · Assist in sales campaigns, promotions, or trade show follow-up activities.
  • · Other duties assigned by management

KPIs / Performance Metrics:

  • · Number of qualified leads and follow-ups
  • · Quote-to-close conversion rate
  • · Revenue booked from inside sales channel
  • · CRM activity tracking (calls, emails, pipeline updates)
  • · Customer retention and satisfaction (for managed accounts)

Knowledge, Skills and Abilities:

  • Thoughtful, fair, and even-handed temperament
  • · Excellent management skills
  • · Excellent verbal and written communication skills
  • · Extensive knowledge of customer service procedures and principles
  • · Organized with attention to detail
  • · Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
  • · Proficient in Microsoft Office Suite or related software
  • · Excellent problem-solving skills and strong work ethics
  • · Critical thinking skills
  • · Complex problem-solving skills
  • · Judgement and decision-making skills

Education / Qualifications and Experience Requirements:

  • 2+ years of inside sales, customer service, or account management experience (preferably in manufacturing or industrial sector)
  • · Strong communication skills (verbal and written)
  • · Proficient with CRM systems (e.g., Salesforce, HubSpot, or similar)
  • · Detail-oriented with solid organizational skills
  • · 2+ years of inside sales, customer service, or account management experience (preferably in manufacturing or industrial sector)
  • · Strong communication skills (verbal and written)
  • · Proficient with CRM systems (e.g., Salesforce, HubSpot, or similar)
  • · Detail-oriented with solid organizational skills
  • · Comfortable with technical products and multi-step sales processes
  • · Team player who can collaborate across departments

Preferred Skills:

  • · Experience with ERP systems
  • · Manufacturing industry knowledge or familiarity with engineered products

Pay: $65,000.00 - $72,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance
  • Work from home

Work Location: Hybrid remote in Rochester, NH 03867

Job Tags

Full time, Work at office, Remote work, Work from home, Flexible hours

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