Job Description

Salary: $100,000 - 140,000 per year Requirements:

• Exceptional verbal and written communication abilities.
• Strong ethical standards and analytical thinking.
• Outstanding interpersonal skills and customer service orientation.
• Demonstrated proficiency in sales and client relations.
• High organizational capabilities with attention to detail.
• Effective time management skills with a track record of meeting deadlines.
• Robust analytical and problem-solving aptitude.
• Proven leadership and supervisory experience.
• Skills in task prioritization and delegation when necessary.
• Capacity to thrive in a fast-paced and, at times, stressful setting.
• Proficiency in Microsoft Office Suite or similar tools.
• Expertise in troubleshooting both hardware and software challenges.
• Deep understanding of cloud computing principles and frameworks.
• Familiarity with virtualization technologies and networking basics.
• Experience with scripting and automation tools (e.g., Python, Shell scripting) is advantageous.

• Deliver expert-level technical support for IBM Power Systems integrated with Google Cloud.
• Diagnose and resolve intricate technical challenges related to our cloud offerings.
• Guide clients in the configuration, deployment, and management of their cloud setups.
• Act as the main point of contact for customer support inquiries.
• Address customer concerns via telephone, email, or chat promptly and professionally.
• Uphold a high standard of customer satisfaction through clear communication and efficient problem resolution.
• Identify, analyze, and rectify technical difficulties pertaining to hardware, software, and network matters.
• Collaborate with engineering teams on escalating and resolving critical issues.
• Document solutions and draft knowledge base articles for recurring problems.
• Provide insights to the product development team informed by customer interactions.
• Recommend enhancements to support processes and tools for greater efficiency and effectiveness.
• Keep abreast of the latest trends in IBM Power Systems and Google Cloud technologies.
• Facilitate training sessions for customers to optimize their use of cloud solutions.
• Create and maintain technical documentation, including user manuals and FAQs.
• Perform additional responsibilities as assigned.

• Cloud
• Hardware
• IBM
• Support
• Network
• Python

More:

We are a Managed Services company seeking a Customer Support Engineer to join our remote team. In this position, you will be vital in delivering exceptional technical support for our enterprise cloud solutions. Our mission is to ensure our clients receive the best service possible, and we prioritize customer satisfaction. We offer competitive benefits and a collaborative environment, encouraging professional growth and development.

last updated 19 week of 2026

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