Customer Service Representative Job at Z3 Systems, Lehi, UT

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  • Z3 Systems
  • Lehi, UT

Job Description

Customer Service Representative (Pest Control Services)

Location: Lehi, Utah (Silicon Slopes area) Compensation: $14.00 – $16.00 per hour Position Type: Full-Time / Part-Time

Role Overview

Do you enjoy helping people find solutions to their problems? We are looking for a high-energy, reliable Customer Service Representative to join our growing team in Lehi. As the first point of contact for our customers, you'll play a vital role in keeping Utah homes comfortable and pest-free.

This is a fast-paced role perfect for someone who excels at multitasking and wants to be part of a local company that feels like family.

Key Responsibilities

  • Scheduling: Coordinate and optimize routes for our field technicians across Utah County.
  • Problem Solving: Answer inbound calls from current and potential customers to address pest concerns and explain our treatment plans.
  • Account Management: Update customer profiles, process payments, and manage service renewals.
  • Outbound Coordination: Reach out to existing customers to schedule their recurring seasonal treatments.
  • Service Education: Learn the basics of pest behavior (don't worry, we'll teach you!) to help explain the value of our services to homeowners.

What We're Looking For

  • Communication: A friendly "phone voice" and the ability to remain calm and helpful under pressure.
  • Reliability: Punctuality is key—our technicians and customers rely on you to kick off the day.
  • Geography: Familiarity with the Lehi/Northern Utah County area to help with efficient routing.
  • Multitasking: Ability to type accurately while speaking with customers.
  • Experience: Previous experience in retail, food service, or call centers is a huge plus, but not required.

Job Tags

Hourly pay, Seasonal work, Local area

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